General Terms of Service

Thanks for taking the time to read our General Terms of Service. We’ll try to keep things simple, but it’s important that you understand your rights and responsibilities, so please keep reading.

In this Agreement, a reference to:

These General Terms, the Service Terms and our Privacy Policy (together, the Agreement) form a contract between you and InGauger. This Agreement governs your subscription to, and use of, InGauger’s website and/or other related applications or services (together, the Services).

As the Customer, you agree to this Agreement by signing a document that references this Agreement, or by using the Services. If you are an organization, the individual who agrees to this Agreement on your behalf must have the authority to bind you to this Agreement, and both you and such individual represent that to be the case.

1 Services

1.1 InGauger Services

During the Term, we will provide you with access to, and use of, the Services ordered by you as described in the Service Terms. You may order Additional Services at any time during the Term by contacting our Customer Success team. We will invoice you for any Additional Services you order after the start of the Term at the time those Services are ordered.

1.2 Changes to Services

We continually change and improve our Services. InGauger may alter the Services at any time without prior notice. We will endeavor to provide you with prior notice if we make a change to the Services resulting in an overall material decrease in functionality of the Services. In such cases, you may terminate your Subscription under clause 8.4.

1.3 Suspension of Services

We may limit or suspend the Services from time to time at our discretion (for example, to perform scheduled maintenance). If InGauger limits or suspends the Services, we will endeavor to give you reasonable advance notice so that you can plan around it. However, there may be some situations, such as security emergencies, where it may not be practicable for us to give you advance notice. We will use commercially reasonable efforts to narrow the scope and duration of the suspension or limitation as is needed to resolve the issue that prompted such action.

1.4 Third party Services

If you use any third party service with the Services (for example, a BambooHR integration or a web browser), you acknowledge that the service may access or use the Customer Data. InGauger will not be responsible for any act or omission of the third party, including such third party’s use of the Customer Data. InGauger does not warrant or support any such third party service, and you should contact that third party for any issues arising from your use of the third party service.

2 Fees and Payments

2.1 Fees for Services

You agree to pay InGauger any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for those Services in the Service Terms. Except as indicated in this Agreement or required by law, fees paid by you are not refundable.

2.2 Subscriptions

Some of our Services are billed on a subscription basis (Subscription). If you use Subscription Services, you will be billed in advance on a recurring, periodic basis (called a billing cycle). The billing cycle for your Subscription is outlined in the Service Terms. Your Subscription for any Services will automatically renew at the end of each billing cycle unless you cancel the auto-renewal by contacting our Customer Success team.

2.3 Payment methods

You authorize us to charge for fees using the payment method indicated in the Service Terms. Unless otherwise agreed, payments for invoices are due 30 days after the invoice date. If you elect to pay by credit card, debit card, or any other billing method that supports automatic recurring payments, we will initially attempt to charge you using that billing method when payment is due, and payments will be considered overdue if payment is not received within 30 days of that due date. You agree to keep your billing and billing contact information current and accurate.

2.4 Interest

Overdue payments may incur interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) on the amount overdue. You will be responsible for all reasonable expenses (including lawyers’ fees) incurred by InGauger in collecting such overdue amounts, except where:

2.5 Taxes

Unless stated otherwise in the Service Terms, all fees for Services exclude sales tax, GST, VAT, or other similar taxes. Except for any income taxes payable by InGauger, you are responsible for all other taxes or duties related to the sale of Services under this Agreement, including any penalties or interest. If InGauger is required to collect or pay any taxes on your behalf, we will invoice you for those taxes unless you provide us with a valid evidence that no tax should be invoiced.

2.6 Price changes

InGauger may change the fees charged for Services at any time. For Subscription Services, the change will only become effective at the end of the current billing cycle of your Subscription. InGauger will provide you with reasonable prior written notice of any changes to fees before the changes go into effect.

3 Privacy and Security

3.1 Privacy

In the course of using the Services, you or your Users may transfer to us Customer Data containing personal data. We respect the privacy of all personal data contained in Customer Data and agree to handle that personal data as set out in our Privacy Policy ( You agree and consent to the transfer, processing, and storage of Customer Data in accordance with this Agreement, including our Privacy Policy.

3.2 Security

InGauger will store and process Customer Data in a manner consistent with industry security standards. InGauger has implemented technical, organizational, and administrative systems, policies, and procedures to help ensure the security, integrity, and confidentiality of Customer Data and to mitigate the risk of unauthorized access to or use of Customer Data.

4 Confidentiality

4.1 Confidential Information definition

In this Agreement, Confidential Information means any information disclosed by a party (the Discloser) to the other party (the Recipient) in connection with the use of the Services that is marked confidential or would reasonably be considered as confidential under the circumstances. Customer Data is the Customer’s Confidential Information. Confidential Information does not include any information that:

4.2 Confidentiality obligations

The Recipient must:

Nothing in this Agreement prevents InGauger from using or disclosing the Customer’s Confidential Information in any manner permitted by our Privacy Policy.

4.3 Compelled disclosure

The Recipient may disclose the Discloser’s Confidential Information when required by law or legal process, but only after it, if permitted by law:

5 Intellectual Property

5.1 Intellectual Property Rights definition

In this Agreement, Intellectual Property Rights means any and all present and future intellectual and industrial property rights, including any registered or unregistered forms of copyright, designs, patents, trade marks, service marks, domain names, good will and any commercial information. Intellectual Property Rights also include any application or right to apply for registrations of any of these rights, any rights protected or recognised under any laws throughout the world, related to these rights, and anything copied or derived from such property or rights.

5.2 Customer Intellectual Property Rights

You retain all ownership and Intellectual Property Rights to Customer Data. InGauger does not claim ownership over any Customer Data. This Agreement does not grant us any licences or rights to Customer Data except for the licence granted in clause 5.4 below, or as otherwise required for us to provide the Services to you or your Users.

5.3 Survey respondent confidentiality

In this Agreement, Confidentiality Notice means the notice given to survey respondents at the time of answering a survey conducted by you, including the degree of confidentiality and anonymity (as determined by you) that a survey respondent will have when answering survey questions.

To provide the Services to you, InGauger must provide your Users with a Confidentiality Notice for each survey you conduct. You acknowledge and agree that by conducting any survey using the Services:

5.4 Limited licence

You grant InGauger a perpetual worldwide, royalty free licence to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, archive, or otherwise exploit Customer Data for the limited purposes of:

This license continues even after you stop using the Services with respect to de-identified aggregated benchmark data derived from Customer Data and any residual backup copies of Customer Data made in the ordinary course of business. This license also extends to any trusted third parties that InGauger works with to the extent necessary to provide the Services to you.

5.5 Customer Data review

You acknowledge that, in order to ensure compliance with legal obligations, InGauger may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates this Agreement (such as when unlawful conduct or content is reported to us). We may also modify, prevent access to, delete, or refuse to display content that we believe violates the law or this Agreement. However, InGauger otherwise has no obligations to monitor or review any content submitted to the Services by you or any other person.

5.6 Customer feedback

If you provide us with feedback about the Services, InGauger may use that feedback without any obligation to you.

5.7 Customer lists

InGauger may identify you (by name and logo) as a InGauger customer in promotional materials or during promotional events. If you do not want your name and/or logo to be used in this way, please contact our Customer Success team.

5.8 InGauger Intellectual Property Rights

Nothing in this Agreement or from your use of the Services grants you ownership in the Services or the content you access through the Services (other than Customer Data). This Agreement does not grant you any right to use any InGauger trade marks or other Intellectual Property Rights contained in our brand identity.

6 Account Management

6.1 Account security and access

You are responsible for safeguarding any passwords or other credentials used to access your account. Administrator accounts may not be shared and may only be used by one individual per account. You are responsible for any activity occurring in your account (other than activity that InGauger is directly responsible for and is not performed in accordance with your instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to, or use of, your account, you should immediately notify our Customer Success team.

6.2 Customer systems

You are responsible for maintaining and updating any operating systems, Internet browsers, anti-virus software, or other software that you or your Users use to access and use the Services.

7 Customer Obligations

7.1 Legal compliance

You must use the Services in compliance with, and only as permitted by, applicable law. If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance, unless InGauger has agreed with you otherwise. You may not use the Services in a way that would subject InGauger to any industry-specific regulations without obtaining InGauger’s prior written agreement (for example, the Health Insurance Portability and Accountability Act).

7.2 Unacceptable uses

You are responsible for your conduct and the conduct of your Users. You must ensure that you and your Users do not:

7.3 Users

You must:

7.4 Suspension of Users

If a User breaches this Agreement, or uses the Services in a manner that InGauger reasonably believes will cause InGauger liability or disrupt others’ use of the Services, then InGauger may request that you suspend or close the applicable User account until the breach has been cured or the use in such manner has stopped. If you fail to comply with such request, then InGauger may suspend or close the applicable User account.

8 Term and Termination

8.1 Term

This Agreement begins on the date you sign the Service Terms or first use the Services (whichever is earlier), and continues until your Subscription ends or otherwise terminates, or if this Agreement is terminated (the Term).

8.2 Termination without cause

You may terminate this Agreement at the end of a billing cycle by submitting a written request to the Customer Success team. InGauger may terminate this Agreement for any reason by providing at least 90 days’ written notice to you and will provide a pro rata refund of any fees prepaid by you applicable to the period following the termination of this Agreement. InGauger may terminate this Agreement at the end of a billing cycle by providing at least 30 days’ prior written notice to you.

8.3 Termination for cause

Each party may suspend performance or terminate this Agreement if the other party:

8.4 Termination for material decrease in functionality

If we make a change to the Services resulting in an overall material decrease in functionality of the Services, you may terminate this Agreement immediately by providing notice to InGauger. Upon receiving notice of termination from you, InGauger will provide you with a pro rata refund of any fees prepaid by you applicable to the period following the termination of this Agreement.

8.5 Consequences of Termination

If this Agreement is terminated:

8.6 Survival

The following clauses will survive the termination of this Agreement: 2, 4, 5.3, 5.4, 8, 10, 11, 13 and 14.

9 Warranties

9.1 Warranties

Each party represents and warrants that:

10 Indemnities

10.1 By Customer

You will indemnify, defend, and hold harmless InGauger from and against all liabilities, damages, and costs (including settlement costs and reasonable lawyers’ fees) arising out of a third party claim regarding or in connection with:

10.2 By InGauger

InGauger will indemnify, defend, and hold you harmless from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim that the technology used to provide the Services to you infringes any Intellectual Property Rights of such third party. However, in no event will InGauger have any obligations or liability under this Section arising from:

10.3 Potential infringement

If we believe the Services may infringe or may be alleged to infringe a third party’s Intellectual Property Rights, then we may:

If we do not believe that the options above are commercially reasonable, then we may suspend or terminate your use of the impacted Services and provide you with a pro rata refund of any fees prepaid by you applicable to the period following the termination of such Services.

10.4 Indemnity procedures

A party seeking indemnification under this Agreement will promptly notify the other party of the claim and cooperate with the other party in defending the claim. If permitted by applicable law, the indemnifying party will have full control and authority over the defence, except that:

The indemnities in this Agreement are a party’s sole and exclusive remedy under this Agreement for violation by the other party of a third party’s Intellectual Property Rights.

11 Disclaimers and Limitations of Liability

11.1 Disclaimers

Except as expressly provided in this Agreement and to the extent permitted by applicable law, neither party makes any warranties of any kind, express, implied, statutory, or otherwise, including those of merchantability, fitness for a particular purpose, and non-infringement. InGauger provides the services on an “as is” basis and, except as expressly provided in this Agreement and to the extent permitted by applicable law, we make no representations regarding the availability, reliability, or accuracy of the Services, or regarding any Customer Data or other content associated with your account.

11.2 Exclusion of liability

To the extent permitted by applicable law, neither party will be liable for any indirect, consequential, special, incidental, punitive, or exemplary damages arising out of or in connection with this Agreement, even if the party knew or should have known that such damages were possible and even if a remedy fails of its essential purpose.

11.3 Limitation of liability

To the extent permitted by applicable law, the aggregate liability of either party arising out of or in connection with this Agreement will not exceed the total amounts paid by you to InGauger under this Agreement during the 12 months prior to the event giving rise to the liability.

11.4 Exceptions to limitations

The limitations of liability in clauses 11.2 (Exclusion of liability) and 11.3 (Limitation of liability) do not apply to violations of a party’s Intellectual Property Rights by the other party or each party’s confidentiality and indemnification obligations.

12 Amendments

12.1 Agreement amendments

InGauger may amend this Agreement from time to time and the most current version will be posted on the InGauger website. If an amendment is material, as determined in InGauger’s reasonable discretion, we will notify the Customer Contact by email or when they next log in to your account. Except in the case of an amendment being made to satisfy legal requirements, we will provide you with at least 30 days’ notice of material amendments.

If an amendment has a material adverse impact on you and you do not agree to the amendment, you may terminate the Agreement by notifying our Customer Success team within 30 days of receiving notice of the amendment (otherwise, you will have been deemed to have consented to the amendment).

12.2 Other amendments

Any amendment to this Agreement that is not made to the current version displayed on our website, must be in writing, signed by you and InGauger, and must expressly state that it is amending this Agreement. If you execute an enterprise agreement with InGauger to receive the Services, that enterprise agreement will override this Agreement to the degree stated in the agreement.

13 Dispute Resolution, Governing Law and Jurisdiction

13.1 Dispute resolution

Before commencing any from of litigation, including court proceedings, professional mediation or arbitration, each party agrees to:

13.2 US and Canadian customers

If your principal place of business is located in the United States or Canada (as determined by your address in the Service Terms):

13.3 Other customers

If your principal place of business is located outside the United States or Canada (as determined by your address in the Service Terms):

13.4 Injunctions

Nothing in this Agreement prevents a party from seeking a temporary restraining order, injunction, or other equitable relief in relation to a breach (or attempted breach) of this Agreement by the other party.

14 Other Terms

14.1 Assignment

You may not assign this Agreement without InGauger’s prior written consent (such consent not to be unreasonably withheld). InGauger may assign this Agreement by providing written notice to you. However, both parties may assign this Agreement without notice to an affiliate or to a successor or acquirer, as the case may be, in connection with a merger, acquisition, corporate reorganization or consolidation, or the sale of all or substantially all of the party’s assets or its business to which the subject matter of this Agreement relates. Any other attempt to transfer or assign this Agreement or any rights or obligations under this Agreement are void.

14.2 Entire Agreement

This Agreement (including any documents incorporated by reference to a URL or otherwise), constitute the entire agreement between you and InGauger and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by you do not apply to the Services, do not override or form a part of this Agreement, and are void.

14.3 Force majeure

Neither party will be liable for inadequate performance to the extent caused by a condition (for example, natural disaster, act of war or terrorism, riot, governmental action, or internet disturbance) that was beyond the party’s reasonable control.

14.4 Independent contractors

The relationship between the parties is that of independent contractors, and not legal partners, employees, or agents of each other.

14.5 Interpretation

The use of the terms includes, including, such as and similar terms, will be deemed not to limit what else might be included.

14.6 No waiver

A party’s failure or delay to enforce a provision under this Agreement is not a waiver of its right to do so later.

14.7 Notices

All notices must be in writing and will be deemed given when:

Notices to InGauger must be sent to InGauger, Level 3, 41 Stewart Street, Richmond VIC 3121, Australia and marked to the attention of Legal & Commercial. Notices to you may be sent to the email address associated with the Customer Contact details in the Service Terms. You must keep the contact details associated with your account current and accurate by notifying InGauger’s Customer Success team when your contact details change. You may grant approvals, permission, extensions, and consents by email.

14.8 Precedence

To the extent any conflict exists between the documents that constitute this Agreement, the order of precedence will be: Service Terms, General Terms and Privacy Policy.

14.9 Severability

If any provision of this Agreement is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed from this Agreement and the remaining terms will remain in full effect.

14.10 Third party beneficiaries

There are no third party beneficiaries to this Agreement. Your Users are not third party beneficiaries to your rights under this Agreement.